If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular priced items: If Product Value < MYR 500 , Cancellation Fees is MYR 50 per product . If Product Value > MYR 500 , Cancellation Fees is 5% of product value . Cancellation policy strictly does not apply to the following non-regular priced products: Promotional/Discounted Products Display Pieces Changes cannot be made to the following items: Promotional/Discounted Products Display Pieces Customized/Made-to-order products (sofas, mattresses, certain models of bedframes, etc)

*Commune reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings. We strictly do not allow refunds or exchanges for: Change of mind / interest Errors you have made in your order Customized items / orders (inclusive and not limited to special orders, customized upholstery items) Clearance / Sale Items Display Items Items damaged through normal wear and tear Product that has already been in use We will only allow full refunds for: Delivery Discrepancies - Failure of our third-party logistics partner to fulfill the order We will only allow exchanges for: Delivery Discrepancies Wrong product(s) delivered There are missing items in the order Incorrect order quantity Delivery of Defective Products Product received is of unsatisfactory quality / has a manufacturing defect It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery. Kindly drop us an email at enquiries.jb@communelife.com and attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case. Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.

Terms and Conditions

Q: Natural Variances

Leather Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations, and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars, and insect bites, and other natural skin marks are not considered defects. Wooden Furniture Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in color (shades), pattern (wood grains), and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece. These natural characteristics are what make the furniture we produce individually unique.

All sales orders submitted online are subjected to Commune's acceptance.

Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, Commune reserves the right to reject the Sales Order.

Once the online purchase has been made, our customer service associates will contact you regarding delivery.

Commune reserves the right to cancel or terminate the obligation to fulfill any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. Commune shall not be liable for such termination or cancellation. In such an event, a full credit refund will be made to the customer.

All prices quoted are inclusive of goods and service tax, unless otherwise stated.

Payment made through the website shall only be through credit card payment unless otherwise stated.

Voucher codes can be utilized for online purchases and will be issued with their own set of conditions which are specific to each version of the code.

All online and in-store purchases made are subject to the same warranty, exchange and return policies.

Leather

Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations, and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars, and insect bites, and other natural skin marks are not considered defects.

Wooden Furniture

Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in color (shades), pattern (wood grains), and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece. These natural characteristics are what make the furniture we produce individually unique.

The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Commune will not be obliged to fulfill the order should there be any discrepancies once the delivery order is signed. However, the cancellation policy can still be applied if applicable.

If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com

All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular priced items:

If Product Value < MYR 500, Cancellation Fees is MYR 50 per product.
If Product Value > MYR 500, Cancellation Fees is 5% of product value.

Cancellation policy strictly does not apply to the following non-regular priced products:

Promotional/Discounted Products
Display Pieces

Changes cannot be made to the following items:

Promotional/Discounted Products
Display Pieces
Customized/Made-to-order products (sofas, mattresses, certain models of bedframes, etc)

*Commune reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.

We strictly do not allow refunds or exchanges for:

Change of mind / interest
Errors you have made in your order
Customized items / orders (inclusive and not limited to special orders, customized upholstery items)
Clearance / Sale Items
Display Items
Items damaged through normal wear and tear
Product that has already been in use

We will only allow full refunds for:

Delivery Discrepancies - Failure of our third-party logistics partner to fulfill the order

We will only allow exchanges for:

Delivery Discrepancies
Wrong product(s) delivered
There are missing items in the order
Incorrect order quantity
Delivery of Defective Products
Product received is of unsatisfactory quality / has a manufacturing defect

It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery.

Kindly drop us an email at enquiries.jb@communelife.com and attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.

Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.

The management of Commune will extend sales/promotions at their own discretion and we regret that we will not be able to extend the same sale discount/promotion to past orders or extend it after the promotion ends.