Terms and Conditions

General Terms of Sale

1. Order Acceptance and Contract Formation

  • Invitation to Treat: All sales orders submitted through this website are invitations to treat and subject to acceptance by Commune.

  • Contract Formation: A legally binding contract is formed only once your order has been dispatched.

  • Right to Cancel: Until dispatch, Commune reserves the right to reject or cancel any Sales Order for any reason, including technical errors, pricing inaccuracies, or stock unavailability.

2. Pricing, Payments, and Promotion Policy

  • Payment Methods: Online payments are restricted to credit cards or authorized digital payment gateways.

  • Promotions & Discounts: All promotions and discounts are offered at Commune's discretion and are subject to the stated promotional period. Unless explicitly stated, voucher codes, bank discounts, and in-store promotions are valid for regular-priced furniture items only and cannot be combined with other offers.

  • Non-Retrospective: Promotions cannot be applied retrospectively to past orders or extended beyond the defined promotional period.

3. Storage Policy

  • Standard Products: Delivery must be completed within 3 months from the indicated delivery date at the time of purchase. Postponements exceeding 3 months will incur a storage fee of 5% of the regular product price per month.

  • Display & Clearance Items: Display and clearance pieces must be delivered within 1 month from the date of purchase. Storage beyond this period is not permitted.

4. Delivery, Inspection, and Risk

  • Delivery Coordination: Our customer service associates will contact you to coordinate delivery schedules. Risk of loss or damage passes to the customer upon delivery.

  • Mandatory Inspection: Upon delivery, the customer or appointed representative must inspect all item(s) and the immediate delivery area before the delivery team leaves.

  • Reporting Damage: Any defects or visible damage must be reported directly to the delivery team and recorded on the Delivery Order, or emailed with photo evidence to enquiries@thecommunelife.com within the same day. Claims not reported upon delivery may be rejected. Once the Delivery Order is signed, the order is deemed to have been received in good condition.

  • Disposal & Staircase Fees: Any disposal services or staircase carry charges will be quoted separately where applicable.

5. Shipment Delays

  • Unforeseen Events: Shipment and delivery dates may occasionally be delayed due to factors beyond our control, including shipping disruptions, port congestion, or adverse weather conditions.

  • Status Updates: Commune will make reasonable efforts to keep customers informed of delays and provide updated estimated timelines.

  • Liability Exemption: Commune shall not be liable for any damages or losses arising from such shipment delays.

6. Exchange, Returns, and Refunds

  • Return Window: No returns will be accepted after 14 days from delivery.

  • Item Condition: Items approved for return or exchange must be in their original condition. Hygiene-sensitive items (e.g., mattresses, pillows) cannot be exchanged or returned once the original packaging is opened.

  • Exchanges & Availability: Exchanges are subject to product availability and the next available shipment. If an exchange is not possible, Commune reserves the right to offer a refund or a suitable replacement.

  • Refund Processing: Approved refunds will be processed within 14 days of item collection via the original payment method unless otherwise agreed. Commune’s sole liability for cancelled orders shall be a full refund of the amount paid.

7. Limited Warranty Coverage

In accordance with the Singapore Consumer Protection (Fair Trading) Act ("Lemon Law"), Commune provides a limited warranty against structural manufacturing defects commencing from the date of delivery:

  • Sofa & Ottoman: 30 years on structure, 2 years on mechanisms, and 1 year on soft furnishings.

  • Bed Frames: 5 years on structure, 2 years on mechanisms, and 1 year on soft furnishings.

  • Wooden & Marble Furniture: 2 years on structural defects.

  • Discontinued Products: For discontinued items, an exact replacement may not be available. Commune reserves the right to offer a suitable alternative or other resolution at its discretion.

  • Final Authority: Commune Lifestyle Pte Ltd reserves the right of final decision on all warranty claims.

8. Natural Variations (Non-Defects)

Furniture crafted from natural materials possesses inherent traits that are not considered manufacturing defects and are excluded from warranty claims:

  • Wood Grain & Color: Variations in grain pattern, knots, and natural color shading unique to each piece of timber.

  • Natural Movement: Minor contraction or expansion of wood due to changes in humidity or temperature in tropical climates.

  • Leather Traits: Natural scars, insect bites, or grain inconsistencies in genuine leather hides.

  • Fabric Pilling: Occasional pilling on upholstery caused by external friction or fiber shedding, which can be managed with a fabric shaver without affecting structural integrity.

9. Specific Warranty Exclusions

The warranty does not cover:

  • Wear and Tear: Fading from direct sunlight, softening of foam/cushions over time, or surface scratches from daily use.

  • Misuse: Damage caused by improper cleaning chemicals, overloading, or unauthorized product alterations.

  • "As-Is" / Clearance Items: Products sold as display sets or with declared faults are sold "As-Is" and are strictly non-exchangeable and non-refundable.

10. Limitation of Liability

To the maximum extent permitted by Singapore law, Commune shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the cancellation/delay of an order.

 

 

Updated as of: 1st September 2026